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Chlawed Policies ⋅˚₊‧ ୨୧ ‧₊˚

Please have a look at all of Chlawed’s policies before placing an order. When you place an order you are confirming you understand and agree with all policies listed below.

Shipping & Delivery Policies
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There is more information about these policies on the shipping & delivery page, but to summarize:

 

All order delivery dates are an estimation, and does not account for anything out of Chlawed’s control (I.e. post office strikes, custom clearance).

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There is more information about these policies on the shipping & delivery page, but to summarize:

 

Under no circumstances are orders allowed to be returned or exchanged, as per safety and hygienic reasons.

Exchange & Refund Policies
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All payments on the Chlawed website are made securely via WIX E-Commerce services. We only accept secure methods of transaction as per WIX standards. Some methods of accepted payment include:

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  • Affirm

  • Afterpay

  • AMEX

  • Apple Pay

  • Diners

  • Discover

  • Google Pay

  • iDEAL

  • Mastercard

  • Pay Now by Klarna

  • Visa

 

We do not share your financial or personal information outside of Chlawed, as it is all strictly confidential. 

 

All orders must be paid in full on the Chlawed website before we start creating your set, so please ensure that you have done so!

Payment Methods
Nail & Packing Imperfections
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All nail sets are handmade and hand-painted, and are hand-packed with care by the Chlawed team, and there may be some minor differences with the set you receive since each set is unique. We aim to recreate every set to perfection, but please do not discredit any human error in creating and packaging your set(s)! Thank you so much! :)

Privacy Policy
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Privacy Policy for Chlawed

Effective Date: Sunday, Sept 19, 2024
Last Updated: Saturday, Jan 4, 2025

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At Chlawed, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and share your personal data when you interact with our website, make purchases, or engage with our services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

We collect both personal and non-personal information to provide you with a seamless shopping experience and to improve our services. The types of information we collect include:

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1.1. Personal Information

When you place an order or sign up for an account, we collect personal details such as:

  • Name: To identify you for purchases and customer support.

  • Email Address: For order confirmations, delivery updates, and customer communication.

  • Mailing/Billing Address: For shipping your orders and processing payments.

  • Phone Number: To provide customer support or in case of delivery issues.

  • Payment Information: Including credit/debit card numbers, billing details, and other related financial information. Payment information is encrypted and securely processed by third-party payment processors (e.g., PayPal, Stripe).

  • Account Details: If you create an account, we collect a username and password to manage your account preferences and order history.

​1.2. Non-Personal Information

We collect non-identifiable information about your interaction with our website for analytics and site performance purposes, including:

  • Device Information: Such as your IP address, browser type, operating system, and referring URLs.

  • Usage Data: This includes information about how you browse and interact with our website (e.g., pages visited, time spent on the site, and clicked links).

  • Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to collect data and personalize your shopping experience.

2. How We Use Your Information

We use the personal and non-personal information we collect for a variety of business purposes, including:

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2.1. To Process Orders and Provide Services

  • Fulfill your orders, including processing payment, shipping products, and providing customer support.

  • Send order confirmations, shipping notifications, and updates about your purchases.

  • Manage your account if you've registered on our website.

2.2. To Improve User Experience

  • Personalize your browsing experience by remembering your preferences and tailoring content to your interests.

  • Provide product recommendations based on your previous purchases or browsing history.

  • Monitor and analyze website usage to optimize site performance and enhance user experience.

2.3. Marketing and Promotions

  • With your consent, we may use your contact details to send you promotional materials, special offers, or newsletters about new products and services.

  • You can opt-out of receiving promotional communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

2.4. Legal and Compliance

  • Ensure compliance with legal and regulatory requirements, such as tax obligations, fraud prevention, or disputes.

  • Respond to legal processes or requests from law enforcement agencies if necessary.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers in the following ways:

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3.1. Service Providers and Partners

We work with third-party companies that assist us in providing our services, including:

  • Payment Processors: For securely processing transactions (e.g., PayPal, Stripe).

  • Shipping Providers: For delivering your products to your address.

  • Marketing Services: For email marketing, advertising, and website analytics (e.g., Google Analytics, Facebook Ads).

  • Customer Support Services: To handle inquiries or assist with returns and refunds.

These third parties only have access to the personal information necessary to perform their functions and are obligated to keep your information confidential.

3.2. Business Transfers

In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and any changes to this Privacy Policy.

3.3. Legal Compliance

We may disclose your personal information if required to do so by law, or in response to valid legal requests by public authorities, including law enforcement.

4. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your user experience, analyze traffic, and provide personalized content. You can control cookies through your browser settings.

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4.1. Types of Cookies We Use

  • Essential Cookies: Required for website functionality, such as remembering your shopping cart.

  • Analytics Cookies: To track website performance and user interactions (e.g., Google Analytics).

  • Marketing Cookies: To display personalized ads based on your browsing behavior.

4.2. Managing Cookies

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

5. Data Security

We take the security of your personal information seriously. We implement appropriate physical, technical, and organizational measures to protect your data from unauthorized access, disclosure, or misuse. This includes:

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  • Encryption: Sensitive data like payment information is encrypted using secure socket layer (SSL) technology.

  • Access Controls: Only authorized personnel have access to personal data.

  • Regular Monitoring: We monitor our systems for potential vulnerabilities and threats.

6. Your Rights and Choices

You have certain rights regarding the personal information we hold about you. Depending on your location, these rights may include:

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6.1. Access and Rectification

You can request access to your personal data and ask us to correct any inaccuracies.

6.2. Erasure

You can request the deletion of your personal information, subject to legal and contractual obligations.

6.3. Data Portability

You can request a copy of the personal information you’ve provided to us in a structured, machine-readable format.

6.4. Withdraw Consent

If you’ve given consent for specific processing activities (e.g., marketing emails), you can withdraw your consent at any time.

6.5. Lodge a Complaint

If you believe we’ve violated your privacy rights, you can lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at chlawednails@gmail.com. We will respond to your request within the time frame required by law.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. If we make significant changes to how we handle your personal data, we will notify you by email or through a notice on our website. Please review this policy periodically to stay informed about how we protect your privacy.

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8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

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Chlawed
Chlawednails@gmail.com
 

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